Trade-In Overpaid/Underpaid/Typo;
1. Request approval to performed Trade-In return and SRT without item from RO due to trade-in overpaid
2. Upon approval from RO, MIS will activate SRT for you to proceed with Trade-In Return and SRT accordingly
3. TN to MC and request MC to clear exchange status and TN back on the same day
4. Create new Cash Bill and new TI with the correct weight and amount
5. Email to MC new TI number replacing the old TI
6. Email to Finance transaction flow involve for this case
T-Cash Overpaid/Underpaid/Typo;
1. Request approval to performed T-Cash refund
2. Upon approval from RO, MIS will activate for you to proceed with T-Cash Refund accordingly
4. Create new T-Cash with the correct weight and amount
5. Email to MC new TI number replacing the old TI
6. Email to Finance transaction flow involve for this case